Offers Excellent Customer Experience
In the era of relentless omnichannel communication, brand loyalty only lasts as long as you keep your customers happy and engaged. We’ll help you solve the riddle of smart customer engagement while lowering costs, increasing efficiencies and driving revenue growth.
84% of companies believe customer engagement will overtake productivity as the primary driver of growth.
80% of your company’s future business revenue will come from just 20% of your existing customers.
Almost 70% of identifiable reasons why customers left a company had nothing to do with the product. It was due to poor quality of service
Konexions uses customer “engagement” design principles vs. traditional contact center methods, resulting in added value solutions that create deeper customer relationships through better customer insights and interactions
Providing prospective customers the information they needed, when they need it.
Allowing customers to address their needs online on any device 24 by 7.
Integrating customers with CSRs, Brokers, Agents, and Underwriters.
Marketing can directly control site content, Product Management can directly control the product offering.
A single view of customers, product catalog support channels and underlying systems
Seamless integration with partners, sales networks, exchanges and others
Konexions uses customer “engagement” design principles vs. traditional contact center methods, resulting in added value solutions that create deeper customer relationships through better customer insights and interactions.
• Customer Care.
• Sales Support
•
Provisioning & Complex Order Processing
•
Healthcare Solutions
• Professional
Services/Consulting
• Email Sales/Care Management
• Technical &
Product Support
• Up-sell & Cross-sell
Programs
• Receivables Management (1st/3rd Party)
• Member Healthcare Services
Konexions has been providing best-in-class technical support solutions for some of the world’s largest companies since 1998. Through our experience, we have identified and developed best practices for delivering levels of technical support that fit our clients’ ever-changing needs. Konexions delivers high-quality, customized technical support solutions for all stages of the customer lifecycle, from basic troubleshooting to advanced technical support—for both businesses (B2B) and consumer (B2C) support.
