Deliver high-quality support at scale with automated conversations
Put voicebots to work in your call center. Artificial Intelligence (AI)-powered digital assistants engage with your customers with natural language. Customers can self-select through common questions and issues.
If something is too complex or needs a human touch, it’s passed to a live agent. The agent receives all context and details gained in the automated chat.
Voicebots also open up revenue growth opportunities through cross-selling and up-selling. They can make personalized recommendations based on customer history and preferences. Plus, the speed, accuracy and 24-hour availability of voicebots directly affects customer experience
Make voicebots the first point of contact for your call center
Respond instantly
Personalize the conversation
Bots with backup
Konexions voicebots make customer interactions easier
Unite skilled human agents and powerful AI. Bots collect interaction information, including history, intent and predicted next steps. That information populates the agent workspace, helping them work smarter and faster.
Build once — deploy everywhere
Streamline bot development and deployment with predefined
microapps. These handle specific tasks, such as bill
payments or account admin.
Simply choose the microapp
you need, then drag and drop it to your voicebot. Designing
once and deploying across channels drives consistent
customer experience and operational efficiency.
Bring your own AI
Choose your AI. You can use Konexions native AI or a
third-party AI, such as Amazon Lex or Google Dialogflow. Or
use both, depending on interaction type.
Blend
third-party AI with call center automation and predictive
routing to best address all your business needs. And you
don’t have to lock yourself into a single vendor, technology
or ecosystem.
Find the right balance
Customer experience isn’t built on bots alone. Sometimes
customer issues are too complex or they need to escalate to
a human agent. Voicebots get calls — and associated context
— to the best agent.
Your customers don’t have to
repeat anything. And because voicebots analyze conversations
in real time, they can guide agents during interactions.
Make setup easy
Deploying a basic voicebot is easy enough. But deploying
conversational voicebots across many business units with
different priorities, routing flows, reporting and customer
intent is more complex.
Making everything work
together requires orchestration. Konexions manages this for
you, so you can roll out voicebots without complication